Humanitarian Engagement Coordinator

REPORTS TO: Operations Director
START DATE: Immediate
DURATION: 2 years

Concern Worldwide is an international humanitarian organization dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Founded in Ireland in 1968, Concern now has over 3,500 personnel working in 25 countries across the globe.

Concern believes in a world where no one lives in fear; where all have access to a decent standard of living, and the opportunities essential to a long, healthy and creative life. Our mission is to help people living in absolute poverty achieve major improvements in their lives, improvements that are sustainable without ongoing support from Concern.

Concern Worldwide US is an independent affiliate of Concern Worldwide, with offices in New York and Chicago. Our mission is to support the work of Concern Worldwide by financially supporting programs, representing Concern at the UN and with key US donors and facilitating the recruitment of personnel. Concern Worldwide US also engages the US public on international development issues through our Active Global Citizens program.

The Role
At the five year anniversary of the UN cluster coordination roll-out a comprehensive review was undertaken by the UN to assess progress.  This review found that a number of shortcomings still persist within humanitarian coordination, including the failure to effectively engage NGOs and local actors and build upon existing coordination structures. 

As part of a response to these issues, the US government’s Office of Foreign Disaster Assistance will provide funding to International Medical Corps in partnership with Concern Worldwide and Harvard Humanitarian Initiative to develop training tools to build the capacity of NGO personnel to critically engage with the cluster and international humanitarian coordination systems in a manner that improves overall coordination and response.

The two year project, titled “Building a Better Response- Strengthening NGO Capacity and Engagement in the International Humanitarian Architecture” will be achieved through a phased approach entailing:  

  • Consultations led by IMC & Concern with key NGO stakeholders on the barriers to engagement as well as the optimum role that NGOs can play in the cluster approach.
  • Development of an interactive e-learning training tool, led by Harvard which will be practical, action-oriented, and incorporate recommendations from the NGO consultations and OCHA’s recent mapping and training study. Course development will incorporate international standards and guidelines (e.g., Sphere, INEE, IASC, etc.).
  • Pilot-testing through a global-level on-line survey and IMC & Concern facilitated country-level workshops which will test the usefulness of the content at the field level.
  • Roll-out strategy through on-line global dissemination and IMC & Concern country-level training workshops.

During the two year time frame, the project will target local, national, and international NGO staff members across a wide geographic area through on-line training, face-to-face consultation and in-country workshops, facilitated by Concern and IMC.  

Responsibilities (undertaken in collaboration with consortium partners):

  • Coordinate the day-to-day management of the project including development of the program design and content, pilot-testing and implementation of the country-level training workshops.
  • Provide contextually appropriate technical input into the materials developed for the project including facilitation guides, e-learning curriculum, online questionnaires, surveys, interviews, etc.
  • Analyze existing evaluations on international humanitarian assistance/reform to inform program design; produce papers on current UN humanitarian coordination related topics.
  • Engage and report on a variety of consultations (including surveys and individual interviews) at the national and international level with key NGO stakeholders.
  • Provide technical input into the development of a facilitation guide for the pilot testing workshops.
  • Organize and facilitate workshops, pilot trainings, discussion groups and roll-out of the country-level training in three countries, using an approach that involves computer-based and in-person blending learning techniques. 
  • Document feedback on the e-learning curriculum and lessons learned from its implementation to provide input for improvements to the consortium partners
  • Develop and ensure implementation of a Monitoring and Evaluation system; also prepare quarterly, annual, and final reports. 
  • Be primary point of contact and represent Concern at the consortia project management level while ensuring effective coordination between the organizations.


  • Knowledge of and firsthand experience with humanitarian coordination structures in emergency environments
  • Five plus years’ experience in the Development and Humanitarian Assistance sector
  • Ability to network and develop strong relationships with key stakeholders within non-profit/NGO community
  • Excellent written and oral communications skills with English fluency required (French skills desirable)
  • Ability to work effectively with and contribute to multidisciplinary teams and provide team leadership as required
  • Strong facilitation and training skills with diverse audiences of NGO practitioners
  • Familiar with humanitarian principles and international humanitarian reform processes
  • A graduate degree or related discipline is required
  • Ability to travel and work in challenging –diverse environments
  • Flexible schedule with frequent domestic and international travel (30-40%)
  • Authorized to work in the US

To Apply:

Interested candidates must submit the following two documents to

  • Résumé
  • Cover letter outlining your suitability for the role, current salary, salary expectations and through which site you applied for the position.

Please remember to reference your email application with subject title:
Humanitarian Engagement Coordinator

Deadline: April 20, 2012

While we do appreciate for your interest in the organization, due to the volume of applications received, only candidates who are short-listed for the first round interview will be notified.

No phone calls please.

Concern Worldwide US is an Equal Opportunity Employer.