Privacy Policy

Concern Worldwide US values our donors and their extraordinary efforts to help those in need around the world. Therefore, protecting your privacy is of paramount importance to Concern Worldwide US. We want to make sure you have all the information you need to understand what kind of data we gather, how we handle it, whether and how we share it, and what your options are. Please find details below on the ways in which we ensure that your privacy and confidentiality are always protected.

When it comes to collecting or sharing information, our primary motivation is to increase our efficiency, keep our fundraising costs down, and, most importantly, improve your experience. If you have any concerns that aren’t addressed in the Privacy Policy below, please email us at [email protected] or call 212.557.8000 and ask for the Donor Care team.

By visiting www.concernusa.org, you are accepting the practices described in this Privacy Notice.

Collection of personal data

Email addresses

We do not collect any personally identifiable information about you online unless you voluntarily submit such information to us, by, for example, filling out a registration form, signing up for our mailing list, or making a donation. We do not share email addresses. We do not retain the email address of anyone to whom you send an eCard or a Tell-a-Friend link. We do not store your credit card information after processing a donation.

If you are an email subscriber, you may update your information online at any time to personalize your online communication preferences including opting out of all online communications.

If you have other preferences or have questions about our communications practices, please email us at [email protected] or call 212.557.8000 and ask for the Donor Care team.

Other personal information

You are not required to submit any personal information when you visit our website unless you choose to do so. When you make a donation to Concern Worldwide US online, we do ask for your personal information in order to verify and secure the financial transaction, and to allow us to acknowledge your generosity and send you a receipt for tax purposes.

When you donate to Concern Worldwide US, we will send you mailings approximately each quarter. You have the right to request that your name be excluded from our mailing list if you choose. To request that you are excluded from mailings, please email us at [email protected] or call 1-212-557-8000.

Personal information collected by Concern Worldwide US is used solely for the following purposes:

  • verifying and securing donations; and
  • updating donors and supporters on our work, upcoming events, or appeals.

We do not sell or rent our mailing list to other organizations that solicit donations or sell any products. However, in order to enhance our solicitation strategies and reduce our fundraising costs, Concern Worldwide US does exchange portions of our mailing list with select non-profit organizations working on similar issues. If you prefer not to have your personal information disclosed in this manner, please contact our Donor Care team at [email protected] or call us at 212.557.8000 or write to us by postal mail: Concern Worldwide U.S. 355 Lexington Avenue, 16th Floor, New York, NY 10017. Attn: Donor Care.

Credit card information

Concern Worldwide US is extremely grateful for the donations that enable us to continue our vital work with the poorest people in the developing world. We consider the security and confidentiality of your personal information a matter of the highest importance, and we protect that information with the highest level of security. For online donations, your credit card transactions are secured by VERISIGN. Concern Worldwide US does not store or have access to credit card details submitted to our website at any time.

Website browsing

Concern Worldwide US does not collect any personally identifying information from you when you visit our sites unless you choose to provide it to us. You can safely browse the Concern Worldwide US sites without telling us who you are or revealing any information about yourself. As is typical for organizations with websites, the information we gather during normal browsing comes from two sources: standard server logs collect information such as the IP (Internet Protocol) address, domain name, browser type, operating system, mobile related information if you access our website using your mobile device, and information such as the site that referred you to us, the files you downloaded, the pages you visited, and the dates/times of those visits. This information is used to improve our website by making it more easily navigable and ensuring that visitors can easily find what they’re looking for.

How our site uses cookies and tracking technologies

We want to make sure our website is a valuable resource that enables visitors like you to find the information you’re seeking. In order to meet that goal, Concern Worldwide US uses cookies, session replay/capture or similar technologies to analyze trends, administer the website/donation forms, track users’ movements around the website/donation forms, and to gather demographic information about our user base as a whole.

When you register on our website, we might store some information on your computer in the form of a cookie or similar file in order to deliver content to you that is specific to your interests, to process a donation, or to prevent you from being required to reenter all your registration data at each connection. This cookie does not capture or hold any personally identifying information about you.

We also use cookies for “retargeting” in our internet advertising campaigns so that third party vendors, including Google, can show you advertising about Concern Worldwide US as you browse the Internet. Retargeting makes it possible for us to connect you with specific outreach messages, encourage you to revisit our website, or consider donating.

The use of cookies does not affect your anonymity. Cookies are only used to obtain non-personal information. If you prefer, you can usually set your browser to refuse cookies, or to notify you when you receive a new cookie. You can also opt out of receiving cookies for Google advertising by visiting the Google advertising opt-out page.

External links

This website may contain links to other websites. When you click on one of these links, you are entering another site. We encourage you to read the privacy statements of these linked websites as their privacy policy may differ from ours.

Children’s online privacy protection

Concern Worldwide US welcomes children to learn more about our organization and the humanitarian issues presented on the Concern Worldwide US site. We also want to make sure we are respectful of the privacy of our young users. Consistent with the Children’s Online Privacy Protection Act of 1998 (“COPPA”), we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a child under 13 has provided us with this information without consent, we will use our best efforts to remove it from our files. If a parent or guardian becomes aware that a child under 13 has provided such information to us, please contact our Donor Care team at [email protected]concern.net, call us at 212.557.8000 or write to us by postal mail: Concern Worldwide U.S. 355 Lexington Avenue, 16th Floor, New York, NY 10017. Attn: Donor Care.


This policy is subject to change and any such changes will be posted on this page without prior notification. If you have any questions or suggestions about our privacy policy, please do not hesitate to contact us.